FAQ's
We encourage you to ask us questions! Here are some of the frequently asked questions and their corresponding answers. If you have a question that is not listed, please ask us directly at HOME CARE NURSES AUSTRALIA (HCNA) in Queensland. We look forward to hearing from you and we pledge to do our best to answer all your questions.
Q. Is the cost for services covered by my health plan?
A. Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health plan provider for more details.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Q. Are your employees insured?
A. Yes, all our employees are screened so that they can be insured.
Q. Do I get to pick the person looking after me?
A. Yes, if you do not like the match we made you can help us in finding a better employee match.
Q. Are all your employees nurses?
A. Some are nurses, some are designated health professionals and some are trained caregivers. We match the employee's training to best fit your needs.
Q. Are your employees trained?
A. Yes, most of our employees have specific training in a health discipline or have been trained internally through our training program at HOME CARE NURSES AUSTRALIA (HCNA). Our employees are encouraged to continue their education and training throughout their employment with us.
Q. What happens if my caregiver gets sick?
A. You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.
Q. Is HOME CARE NURSES AUSTRALIA (HCNA) service only available in the home?
A. No, we can provide our services to you whether you live at home or staying at a senior health care facility.
Q. What is your complaints procedure?
A. Our complaints handling information and feedback form can be downloaded via the following links:
Complaints Handling Information
Feedback Form